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Shipping & Returns

Shipping & Returns

Payments

When you place an order, you authorize Abolox to signal your bank to reserve (authorize) funds on your account for the amount of the order. Abolox does NOT charge your credit card until right before the shipment is to be registered with shipping carrier. Some banks will show a charge for unshipped orders on your bank statement, but this charge is not a payment to Abolox, but instead just a reservation for Abolox to ensure a customer has the funds available to pay for an order before it is shipped. Except for special or custom orders, NO FUNDS are transfered from the customer bank to Abolox (captured) until the order actuall ships.

If Abolox is unable to capture those reserved funds before the order ships, Abolox will make a reasonable effort to contact the customer for payment, however, Abolox reserves the right to cancel the order if this payment cannot be secured from the customer in a reasonable amount of time.

Custom and special orders, those items that require additional features, special handling, emprinting, or long lead-time made-to-order items will require prepayment by the customer before the order can be accpted by Abolox. These orders usually require sign-off by the customer on the design and quality of the item before work begins. Custom and special orders are non-refundable.  Any discrepanies with these items will be resolved only by replacement of defective items, and not by a refund.

Customers are generally responsible for payment of all shipping charges for returned items. Abolox DOES, however, pay the shipping charges of returned items if it can be established that Abolox made an error by shipping to the customer the wrong item, the wrong quantity of an item, or defective item(s).

Shipping

Abolox can ship to virtually any address in the world, however, note that there are ever-changing laws restricting certain products from being shipped to some international destinations.  In the rare event we encounter difficulty in fulfilling your order, you will be notified by email and/or phone of any legal restrictions and we will work with you to try to resolve the issue and get your order to you.

When you place an order, Abolox will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies Abolox uses, all weights will be rounded up to the next full pound.

Abolox reserves the right to choose and utilize the packaging, shipping carrier and method that is most appropriate for the product being shipped.

Storms, natural disasters and other uncontrollable weather events can interrupt any shipping carrier anytime with very little warning. Abolox is not responsible for any damages or losses by the cusomer caused by delivery delays of any shipment. As always, Abolox appreciates your business and your patience during weather-related disruptions.

It is the responsibility of the customer to provide a valid shipping address to Abolox.  Orders that are found to be non-deliverable by the shipping carrier due to an invalid address will be returned by the carrier to Abolox, and therefore, Abolox reserves the right to either resend the shipment to a different address provided by the customer or to cancel the order and refund the cost of the item(s) to the customer (excluding all shipping charges).

Carriers

Abolox primarily use the following carriers to deliver your orders:

  • US Postal Service (USPS)
  • United Parcel Service (UPS)
  • Miscellaneous freight carriers

Order Tracking

Tracking numbers from the carrier(s) will be sent to you via email shortly after the order ships from our warehouse.  From this email, you may track the delivery of your order yourself anytime at your convenience with the shipping carrier. 

Order Status

Each order status represents a state in the fulfilment workflow and can be monitored using the unique order identification number.

  • Pending - Customer placed items in their cart, but has not gone through the checkout process.
  • Awaiting Payment - Customer has completed checkout process, but payment has yet to be fully confirmed.
  • Awaiting Fulfillment - Customer has completed the checkout process, payment has been confirmed, and order was delivered to warehouse for fulfillment.
  • Awaiting Shipment - Order has been pulled and packaged, and is awaiting collection from a shipping provider.
  • Awaiting Pickup - Order has been pulled, and is awaiting customer pickup from a seller-specified location.
  • Partially Shipped - Only some items in the order have been shipped, due to some products being out-of-stock or other reasons.
  • Completed - Order has been shipped/picked up, and receipt is confirmed.
  • Shipped - Order has been shipped, but receipt has not been confirmed.
  • Cancelled - Seller has cancelled an order, due to lack of payment, stock inconsistency or other reasons.
  • Declined - Seller has marked the order as declined for lack of manual payment, or other reasons.
  • Refunded - Seller has refunded some or all of a payment to the customer.
  • Manual Verification Required - Order on hold while some aspect (e.g. tax-exempt documentation) needs to be manually confirmed.

Back Orders

If an item from your order is out-of-stock and becomes backordered, Abolox will ship to you the items from your order that are in-stock and when the backordered item(s) becomes available, Abolox will ship to you the rest of the item(s) on your order. There is no additional cost to the customer for multiple shipments for backordered items. 

Return Policy:

Customers may return like-new, unopened items sold and fulfilled by Abolox. The following criteria must be met in order for the item to be accepted for return by Abolox:

  • Item(s) must be unused in resellable condition.
  • Item(s) must not be damaged or altered in any way; not torn, dirty, stained, discolored, washed, or show any signs of wear or use.
  • Item(s) must be returned in original packaging.
  • Item(s) must not have any tags or any other identification marks removed or altered in any way.

Items that are not returnable include:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Some Health & Personal Care items
  • Special order Products
  • Items that are not in the original packaging
  • Damaged, altered and washed items
  • Products missing items/accessories/documentation from packaging

Return and Exchange Shipping Policy

When a customer wishes to return or exchange an item, it is normally the customer's responsibility for the payment of all charges related to the return shipment(s).  Only under the following circumstances is Abolox obligated to pay for the shipment of returned items:

  • MISSHIPMENT - Abolox mistakenly shipped a different item(s) to the customer than what the customer had ordered or Abolox sent the items to an address that is different than than the address that was provided by the customer.
  • FACTORY DEFECT - Item(s) sent to the customer is/are determined by Abolox to be defective from the manufacturer. The customer will be required to email to Abolox some pictures of the defective item(s) before a claim can be made with the manufacturer and arrangements can be made by Abolox to provide a replacement or process a refund.
  • DAMAGED IN SHIPMENT - Item(s) damaged during shipment by the freight carrier will be replaced by Abolox. The customer will be required to email to Abolox some pictures of the defective item(s) before a claim can be made with the freight carrier and arrangements can be made by Abolox to provide a replacement or process a refund.
  • CUSTOM IMPRINTING ERROR - Item(s) were not imprinted on the item(s) as specified by the customer or the customer is not satisfied with the print quality.
  • NON-DELIVERED - Item(s) not delivered to the customer as evidenced by the lack of a proof-of-delivery from the freight carrier.  Abolox requires that the customer wait 30 days from the ship date from Abolox to allow time for the freight carrier to locate and deliver the shipment before a replacement shipment can be processed. Orders that can be tracked via a carrier tracking number that show as delivered to the address provided by the customer are not included in this category. 

Customers who make multiple product replacement/exchange requests per order will be required to pay additional shipping and handling charges to cover the additional costs that will be incurred by Abolox in order to perform such requests.

When it makes financial sense to do so, Abolox reserves the right to refund the customer for the cost of the disputed items (excluding shipping and handling charges) instead of the providing to the customer a replacement or exchange item.

Partial refunds/Restocking Fees

Refunds are issued for the sum of the purchase price and sales tax of the returned items. Shipping charges ARE NOT refunded unless Abolox ships the wrong item or items are defective. The following policies apply to returned items to Abolox:

  • Returns requested within 30 days of customer receipt of item(s) are eligible for a full refund.
  • Returns requested between 31-60 days of customer receipt of item(s) are eligible for store credit.
  • Returns are not accepted beyond 60 days after customer receipt of item(s).
  • Special order, custom items and built-to-order items are not eligible for refunds. Defective or wrong items will be replaced as needed.

Payment of refunds by Abolox may take up to 30 days after receipt of items by the Abolox shipping department. Customers are notified via e-mail once the refund has been approved and completed by Abolox. Please note that the time it takes for your bank to reflect the payment on your account varies for each bank.

Return Process:

To request a return of one or more items in an order, perform the following steps:

1.) Login to your account on the Abolox website and navigate to My Account.

ReturnsMyAccountScreen.jpg

2.) Navigate to the Completed Orders section and click on the Return Item(s) button

ReturnsCompletedOrdersScreen.jpg

3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.

Abolox will send you an email with instructions on how to return the product.

 

Our Contact Information

Mailing Address: Abolox LLC
401 N Wickham Rd Suite 133 
Melbourne, FL, 32935
USA
   
Main Phone: (321) 610-1896
   
Fax: (321) 610-1897
   
Email
Information: info@abolox.com
Returns: returns@abolox.com
Sales: sales@abolox.com
   
Hours of Operation: Monday through Friday, 9am to 5pm Eastern Standard Time
   
 

Need Help? Call: (321) 610-1896 Email: info@abolox.com

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